The reception area of your office is the most important space of the whole building. Here, your customers get their first impression of you and your company, and they will probably spend time sipping their tea or coffee while they are waiting for you. It is also the place where they will read your catalogues and leaflets and learn about your brand and culture. Everything is important in a reception area, including the furniture, the colours, the lighting, the people who work there… everything will have an impact on your visitors.
It is very important to make your visitors feel welcome and comfortable while they wait. Let’s see how you can create the right impression from the start.
The key elements of a reception area are:
• receptionist desk/station with comfortable chair
• comfortable reception chairs for guests to use while waiting
• a table to hold literature or magazines or to provide a surface for visitors for their laptops, briefcases, or other personal belongings while waiting
• a water dispenser/tea-coffee machines
How can you improve your reception area?
First of all, avoid calling it a waiting room, as this would give the wrong impression from the start. Make sure you put lots of plants in the area, as nearly everyone loves them and green is a relaxing colour. The light must be absolutely right – not shining directly in your visitors’ face, but not too dim either.
Make sure your WIFI works well and that passwords are given out when signing the visitors’ book.
Make sure you pick the right chair
The market offers a wide range of reception chairs suitable for those areas. The most comfortable ones are padded and include arms for superior comfort. If you want to give your visitors a real treat, you can go for chairs with a recline function.
All reception chairs should be comfortable and have plenty of space around them.
Don’t forget to check the Government Health and Safety Department guidelines about “Seating at Work” to make sure you make the right decision in terms of good practice.
Picking the right colour for your furniture is also important. It can’t be too loud and should match the overall colour scheme. Neutral colours are always a classic, but these days, companies seem to go for funky, colourful tones too.